Flexi Season Tickets for UK Trains

National Rail does not provide changeovers for 7-Day Season or Flexi Season tickets.

To request a refund for a Flexi Season ticket, you need to apply within the 28-day validity period. The refund amount is determined by subtracting the cost of peak-time return tickets for each day you used the ticket from the original ticket price, using the higher fare if the return journey is more expensive. This calculation is based on the peak-time fares at the start date of your Flexi Season ticket.

The refund amount is determined by subtracting the cost of peak-time return tickets for each day you used the ticket from the original ticket price, using the higher fare if the return journey is more expensive. This calculation is based on the peak-time fares at the start date of your Flexi Season ticket.
The refund and change fees for tickets vary based on the ticket value.

To cancel your tickets:
Step 1: Download the TrainPal App
Step 2: Log in or sign in with your order's contact email
Step 3: Agree to import tickets in "My Tickets"
Step 4: Find your bookings in "My Tickets"
Step 5: Select "Refund"

Seat reservations on UK trains allow passengers to secure a specific seat for their journey, ensuring comfort and peace of mind. While not always mandatory, they are recommended during peak times or for long-distance travel to guarantee a seat. Reservations can typically be made at the time of ticket purchase.