Hello, how can we help you?
Train Tickets Booking and Management
How to buy a train ticket online?
Is it cheaper to buy train tickets in advance?
Voir plus
Ticket Collection and Seating
How do I collect my tickets from the station?
Where do I find my train ticket number?
Voir plus
Ticket Refunds and Changes
How to refund a train ticket in the UK?
Puis-je obtenir un remboursement pour mes billets SmartTrip ?
Voir plus
UK Train Travel Advices
Can I take a bike on the train in the UK?
Are pets allowed on trains in the UK?
Voir plus
Delays and Disruptions
What happens if my train is cancelled?
How do I claim compensation if my train is delayed?
Voir plus
TrainPal Account and Payments
How do I import my bookings to my account using the TrainPal App?
Why haven't I received my tickets?
Voir plus
Train Discounts and Promotions
How can I use cash back on TrainPal?
How to refer a friend/ share the invite code via TrainPal?
Voir plus
Split Tickets
Que sont les billets SmartTrip sur TrainPal ?
Comment utiliser les billets SmartTrip avec TrainPal ?
Voir plus
FAQs About Eurostar and Italy Rail
Italy Rail
Est-ce que TrainPal est une option fiable pour acheter des billets de train en Italie ?
Dois-je acheter des billets de train pour l'Italie à l'avance pour payer moins cher ?
Voir plus